22 Fb Messenger Stats Entrepreneurs Should Know in 2022
On the lookout for a direct communication channel to potential and present prospects? Examine! A advertising resolution that drives neighborhood and commerce? Examine! A messaging platform owned by one of many world’s greatest tech corporations with unfathomable attain? Examine!
There’s lots to be stated about Fb Messenger. If we’re being sincere, we expect it’s some of the under-tapped sources out there to a enterprise, particularly given the rise of social commerce and audiences inserting the next worth on genuine communication and customer support.
Should you’re not utilizing immediate messaging in your online business, maybe these Fb Messenger stats will propel you into onboarding the platform to drive clicks, commerce, and joyful prospects.
Bonus: Download a free guide that teaches you how to turn Facebook traffic into sales in four simple steps using Hootsuite.
General Facebook Messenger stats
Messenger was grown out of the unique Fb Chat performance and spun off into its personal product in 2011, making the moment messaging platform 11 years outdated in 2022.
Whether or not they’re DM’ing their favorite brand on Messenger or chatting with their newest crush through WhatsApp, the proof is within the pudding that messaging apps are commonplace amongst cell phone customers (and round a 3rd of the world’s inhabitants!)
Fb Messenger is kinda a giant deal. The app permits customers to ship and receives messages (clearly!) with individuals they’re related to via Fb or Instagram, share gifs, memes, and pictures, make and obtain video calls, common calls, and voice notes, and supplies manufacturers with a cross-platform line of communication with prospects.
Meta, the guardian firm of Messenger, dominates the highest downloaded apps from 2014-2021, with Fb, WhatsApp, Instagram, and Fb Messenger downloaded a staggering whole of 20.1 billion occasions.
So, what does Meta’s domination imply for social media advertising?
Our take is that it’s essential to do not forget that every platform below the Meta umbrella is its personal beast. For instance, the viewers who hangs out on Instagram is probably going totally completely different than an viewers who spends extra of their time partaking with Fb or Messenger, and campaigns have to be tailor-made towards particular channels and audiences to realize profitable outcomes.
Fb Messenger person stats
Woah, 988 million individuals log into the app on a month-to-month foundation to work together with family and friends, talk with their favourite manufacturers, and make and obtain calls.
Messenger is the place virtually one-eighth of the world’s inhabitants hangs out, and for entrepreneurs, it is a important quantity of people that could be actively engaged with and targeted with ad campaigns.
Ladies make up 55.7% of Messenger’s userbase within the US, with males making up the remaining 44.3%. One thing to consider whenever you’re utilizing Messenger to interact with prospects.
Within the US, Fb Messenger is least widespread with individuals aged 13-17, that means that youthful demographics are shunning the platform, which is one thing to bear in mind as you craft campaigns.
With simply shy of a billion customers, Messenger sits behind TikTok, WeChat, Instagram, WhatsApp, YouTube, and Fb by way of energetic customers.
On condition that the Web is utilized by over 4.6 billion individuals, that 2.6% determine roughly interprets to 119 million individuals who charge Messenger above Pinterest, Snapchat, and Discord.
Supply: Hootsuite Digital Trends Report
Does this wildly excessive proportion imply that Messenger is extra widespread than WhatsApp within the US? And do entrepreneurs want to concentrate to People utilizing Messenger for communication functions and meet audiences the place they’re at?
Should you’re working campaigns on apps with a low quantity of energetic customers, you’ll wrestle to see first rate returns. Fortunately, Messenger has the third-highest quantity of people that log into the platform month-to-month and completes the highest 4 alongside different Meta properties, together with Fb, WhatsApp, and Instagram.
Supply: Hootsuite Digital Trends Report
TikTok (unsurprisingly!) took the primary spot, intently adopted by Instagram and Fb to spherical off the highest three.
We’re feeling fairly chill concerning the Fb Messenger app not being too excessive on the checklist as a result of data shows that downloads have trended downwards since 2015, signaling that individuals have already downloaded the app on their system, quite than Fb Messenger falling out of favor.
Fb Messenger utilization stats
To place that utilization right into a broader context, customers spend the identical period of time scrolling Telegram and Snapchat. YouTube is the app that customers spend probably the most time on monthly, with the common time spent monthly standing at an enormous 23.7 hours.
Picture sharing is simply one of many many options of this highly effective app as individuals and companies internationally join with one another to share content material.
The variety of minutes US adults spend on messaging apps like Fb Messenger and WhatsApp has elevated from 18 minutes in 2018 to 24 minutes in 2022. The rationale for a rise of 33% is essentially because of the COVID-19 world pandemic which noticed people turning to different types of communication to interact with enterprise, manufacturers, and connections.
Moreover, this enhance reveals that persons are shifting away from extra conventional strategies of digital communication, for instance, textual content messages and e mail, to speak.
Fb Messenger stats for enterprise
Mixed with Messenger adverts, this makes the platform one of many fastest-growing channels to succeed in and interact with shoppers.
The excessive quantity of messengers reveals that companies use Fb Messenger to work together with prospects, present next-level service, and generate neighborhood and engagement with Messenger.
Bots fall into one among two distinct classes: chatbots which assist you streamline your online business’s communication technique, and bots that are simply plain annoying and do issues like spam individuals.
We’re massive followers of chatbots and never a lot the opposite sort of bots.
Chatbots are a improbable technique that entrepreneurs ought to use to assist present an engagement channel for purchasers and save time and sources answering generally requested shopper questions.
As well as, Fb Messenger chatbots assist automate gross sales. With 83% of consumers saying they might store for or purchase merchandise in messaging conversations, now’s the time to extend the utilization of chatbots in your online business to drive extra progress.
Wish to know extra about how chatbots (the nice kinda bot!) may also help you enhance your response occasions, drive extra gross sales, and take your customer support to the following stage? Try The Complete Guide to Using Facebook Chatbots for Business.
Fb Messenger adverts stats
Okay, it’s 987.7 million, to be exact, however who’s counting? Running ads on Messenger can result in an above-average conversion rate as personalization and direct-response advertising turns into extra widespread.
Nearly 20% of Fb Messenger’s viewers are prime to obtain Messenger adverts. However, women, don’t panic! The 24-34 girls’s cohort is the second most reached group of individuals, with 13.3% of ladies reachable by adverts.
Should you’re within the 65+ vary, just one.9% of ladies and 1.7% of males shall be served adverts from Messenger.
Supply: Hootsuite Digital Trends Report
Vietnam (68.6%), New Zealand (66.2%), and the Philippines (66%) come via! These are the highest 3 nations with the very best potential advert attain in comparison with their whole inhabitants aged 13+.
Canada and the US are one of many lowest-rated counties, with solely 2.0% and a couple of.4% of the inhabitants probably reachable with Messenger adverts.
So in the event you’re crafting campaigns to drive clicks and commerce utilizing Fb Messenger, take into account promoting outdoors of North America, to start with.
Messenger adverts have the potential to succeed in 11.2% of the inhabitants, intently adopted by Brazil and Mexico.
Whether or not you’re a longtime model or just getting started with social, don’t ignore the facility of Fb Messenger as a part of a holistic social media advertising technique. With the rise of chatbots and social commerce predicted to be a big development in 2022, there’s no higher time to weave Messenger into your campaigns.
Develop your on-line and in-store gross sales with a Fb Messenger chatbot by Heyday by Hootsuite. A chatbot can enhance your buyer’s procuring expertise, whereas permitting your service staff to concentrate on higher-value interactions.
Flip customer support conversations into gross sales with Heyday. Enhance response occasions and promote extra merchandise. See it in motion.